User Support: The Intersection Between eClinical Software and a Site Centric Mindset

Robert "Bob" Weney, Director, Global Client Services at Almac Group

User Support: The Intersection Between eClinical Software and a Site Centric Mindset

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The success of your clinical trial in part relies on a positive experience for your sites and patients. As clinical trials become more intricate and run longer, sites are experiencing higher turnover rates than ever before. Join us as we discuss evolving trends in daily user support needs/requests.

• Provide an overview of industry trends that are prompting an evolution in your IRT support needs.

• Discuss daily expectations from an IRT support team across the varying users within the system and how that is being influenced by our day to day lives.

• We’ll review the types of support requests that are prevalent and trends emerging as a result of these evolving needs.

• Discuss why IRT support should be included vendor selection decisions and governance reviews as well as how to do it.

Speaker

Graduated from St. Francis University with a Bachelor’s of Science in Mathematics and Computer Science. Started with Almac in 2006 and has 14 years in management positions across varying disciplines that include software testing, software development, relationship management, process/performance optimization and most recently overseeing front line support teams including first and second level support for ACT’s systems as the Director, Global Client Services.