Getting Started

Logging In And Setting Up Your Profile

To help you navigate the virtual platform and get the most out of your time at the virtual Conference, we have created a simple how-to guide. This guide will explain how to get started and set up your profile, all of the items on the menu bar within the platform, and frequently asked questions, so you can easily access all of the great features available to you.

How To Join The EventOur Virtual Platform will be open one week prior to the event. You will receive your login instructions from the email address: events@informacanada.comWe recommend you add to your 'safe senders' list the following two email addresses for the duration of the event to ensure you receive all of your email communications from the virtual event, including login information and updates:
events@informacanada.com
informa@microspec.comFor information on how to add email addresses to your safe senders list in Microsoft Outlook, click here. For all other email platforms, search for your 'email provider name’ along with ‘safe sender list’ in your chosen search engine.The virtual event is accessible on smartphones, tablets, laptops and desktops. Please make sure that you join the event from a supported browser:

Chrome 14 and later

Safari 5.1 and later

Firefox 6 and later

Edge 40 and later

Do not use Internet Explorer as your browser as it is not supported by our platform.

If you experience any issues, try clearing your cache or opening a new 'incognito' window.

How To Log In

If you have not logged in before, you will be asked to Create a Password to do so and join the Forum. Watch instructional video.

If you enter your Email Address and receive a Welcome Back message that prompts you to enter your Password, that means you have an existing EventMobi account. Watch instructional video.

If you don't remember your Password, there is a Forgot Password button on the screen that you can use to reset your Password. Watch instructional video.

If you do not receive an email to reset your password and are on a VPN it could be that your organization has caught it in a firewall. Please log off the VPN and use direct internet only.

Once you have logged in, you will be taken to the event homepage and you can navigate your way around the event using the navigation bar on the left hand-side.Navigate to the 'Virtual Platform Explained' page in the 'Contents' menu above to learn more about how to navigate the platform and get the most out of the virtual event.

Update Your ProfileTo update your profile, click on the person icon at the top right hand side of the screen. A new column will appear - click ‘Edit Profile’.

You can:

Add a profile image

Update your job title or company name

Add a headline or professional profile

Add links to a website and social networks

Select Your PreferencesTo select your preferences, click on the person icon. A new column will appear - click ‘Preferences’. From here you can:

Enable Messaging & Meetings

Enable Emails

Enable Push Notifications

Sort participants by first or last name

Please note all the settings are turned on by default. To turn off any setting, click the toggle button. Settings are turned on when the toggle button is on the right and turned off when the toggle button is on the left.View Your NotificationsAt the top centre of your screen you will see ‘Event Feed’ with an arrow pointing down. An orange circle will appear next to Event Feed when you have new notifications. This will keep you up to date with event announcements, meeting requests and messages.